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Terms and Conditions

Order Terms and Conditions:


l   Upon confirmation of order, customers’ contact information, food pick-update and time, and food delivery mode (self-pick-up or delivery) will be determined.  For any order change raised during the period upon payment to three days prior to the pick-up date, an additional administration charge of $50 will be occurred.  Any order change notice less than 3 days prior to the pick-up date will not be accepted.


l   Upon confirmation of order, cancellation will not be accepted.  Delivery service will be suspended in the event of bad weather (such as typhoon signal No. 8 or above, or black rainstorm warning signal is hoisted). Customers can reschedule the pick-up date and timeby whatsapp: 6689 6473. No any additional charge will be occurred.



l   In order to ensure the quality of food, customers are recommended to pick up the food on the designated pick-up date and time. Please ensure an addressee available during the delivery period.  The driver will contact the customer beforearrival. If food quality decline occurred cause of any delivery delay occurred by inaccessibility of the customer/late to pick up , Grandmama Food Factory will not be arranged any food replacement or refunded.

l   For any delivery rearrangement on the same day, an additional administration charge of$100 will be occurred (delivery to the addressee must be completed by 8:00pm, and only available for the customers who chosen delivery service before ).


l  Delivery service may be advanced or delayed inthe event of traffic condition or other uncontrollable conditions (such as the delivery loading, distance, peak hours, weather, etc.)


l  Food delivery will be offloaded at free vehicle parking area of the housing estate or building.  If door-to-door delivery is required, an additional charge of $100 will be occurred (“door-to-door delivery serviceis only by request before order confirmed).  Delivery will be arranged atthe village entrance for village house address.


l  Outlying districts included:  Tung Chung, SaiKung, Clearwater Bay, Repulse Bay, etc. Delivery service to either district will occur an additional charge of$100. For details, please inquire of our staff.


l  Delivery service is not provided for outlying Islands including Frontier Closed Area, LoWu, Lok Ma Chau, Man Kam To, Disneyland, Stanley, Shek O, Ocean Park, Outlying Islands, Ma Wan, Cheung Chau, Mui Wo, Peng Chau, Lamma Island, Hei Ling Chau,Chi Ma Wan, Tai O, Ngong Ping, Po Toi Island, Sai Kung Prohibited Zone, Wong Shek Pier, Crooked Island, Tap Mun, etc.


l  The Food Menu and photos are for referenceonly. Availability of products may vary upon the ingredient supplies without prior notice


l  Upon receipt of the food,any taste rot or undesirable foreign bodies is found, photo proof and the foodstatus briefing will be required.  Please contact us by whatsapp: 6689 6473 / 6316 6430 for assistance. Food replace mentor refund will be arranged dependent on the cases. 


l  Grandmama Food Factory reserves the right of all final decisions in case of any disputes.